Experienced Commercial Growth Leader? Passionate about creating impactful consumer experiences? Join us at Gumtree!

As Head of Consumer (Senior Marketplace Operations Manager) you will drive Gumtree’s core Consumer vibrancy metrics, including listings, replies, and onsite revenue. You’ll lead the growth and optimisation of Transactional Services and listing performance while ensuring supply-demand balance to unlock value for both buyers and sellers. You’ll play a key role in shaping our Consumer marketplace strategy and collaborate across teams to deliver success. Our plan is to quadruple the size of the business in the coming years. With committed long-term investors, a new leadership team on board, and a marketplace buzzing with opportunity it’s a fantastic time to join us. Can you help us shape the future of Gumtree and re-commerce together?

Location: London, hybrid working applies with circa 2 to 3 days in the office.

About the role:

Your key focus will be to deliver Consumer Growth through development and expansion of Gumtree’s transactional services across multiple verticals. You’ll develop strategies and plans to increase monetisation opportunities, enhance user experience as well as own all consumer vibrancy metrics. These include optimisation of ads, listings, replies, and onsite revenue - all whilst driving sustainable growth. Through data driven thinking and insights, you’ll leverage the opportunities to maximise engagement and revenue potential. Reporting directly to the Chief Consumer Officer, you’ll partner regularly with your colleagues across Product, Technology and Operations. If you’re driven to deliver immediate impact for customers and the business, you’ll enjoy the opportunity to shape our marketplace. Could this be you?

Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.

What’s in it for you?

• An exciting opportunity to join Gumtree as we embark upon a journey of growth and transformation.

• A business with purpose - we are on a mission to make buying and selling safer, simpler and more enjoyable.

• High impact projects with opportunities to innovate and lead transformative initiatives.

• A supportive and collaborative team environment that values authenticity, inclusivity, and data-driven decision-making.

• An excellent salary and perks including annual bonus, private medical, healthcare plan and more!

What are we looking for?

• You’ll have extensive experience in marketplace or platform leadership, with a strong understanding of consumer vibrancy and monetization.

• Proven track record in developing and scaling transactional services or digital products.

• Skilled in problem solving you’ll pull on data and insight to inform decision making.

• You love working with collaborative teams across commercial, product, tech and operations.

• You’ll be excited by growth and transformation, and comfortable with ambiguity and change.

• You love the pace of ever evolving digital marketplaces whilst keeping the customer at heart!

About us

Gumtree is one of the UK’s most popular online classifieds platforms, connecting millions of people every month to buy, sell, and trade locally. We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace. With a well-known brand and heritage, we’re evolving to provide seamless buying and selling experiences powered by innovative features like integrated shipping, payments, and a comprehensive home services marketplace. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how communities connect and trade, building a platform that’s ready for the future.