MOTORS is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree.

We are looking for a Technical Operations Executive to join the MOTORS Commercial Operations Team. In this role you'll play a pivotal role in performing day-to-day administrative tasks adhering to SLA's ensuring smooth operations and support for our customers. You will also be key in supporting internal teams such as sales, customer success and onboarding, providing technical support managing back of house operations. 

Reports To: Commercial Operations Manager

Contract Type: FTC

Location: Richmond UK, Hybrid

About the role:

• Managing daily case workload in Salesforce within agreed SLAs
  
• Review and assess sales opportunities, check accuracies, complete verification process and ensure compliance with company policies
  
• Efficiently and accurately resolve technical issues utilising back office systems
• Proactively identify system errors, and collaborate with development teams to rectify
• In depth knowledge of all internal administrative and operational systems and processes
• General CRM management, including customer detail clean up and maintenance
• Resolution management, collaborating with third party entities and cross-functional internal teams to document, define and devise solutions for consumer complaints and technical issues
• Collaborating with stakeholders to deliver on projects and process improvements that drive efficiency and best practise
• At times perform other additional ad-hoc tasks to support the overall success of the team as set by your line manager

What we ideally looking for;

• You have fantastic verbal and written communication skills, ensuring you are clear and confident when dealing with a variety of stakeholders 
• You'll enjoy problem solving and taking on any challenge the role throws at you 
• Juggling multiple priorities comes naturally to you, and you’re skilled at managing your workload effectively
• This role requires super collaboration! You're committed and ready to work as part of the team to achieve shared goals 
• You're able to perform multiple tasks ensuring that you remain calm, collective and effective even in a fast paced environment

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward 💷

• Competitive Pay
• Discretionary Bonus
• Pension Scheme (up to 9% Employer Contribution)
• Employee recognition scheme with great financial prizes ££

Work-life balance 🏖️

• 25 days holiday per year growing with length of service
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave
• Free counseling and support (for when you might need it)

Health & Insurance 🏩

• Private Healthcare Insurance
• Private Dental insurance cover & Cashback.
• Online private GP service.
• Generous sick pay support
• Life assurance policy (x4 Life Assurance)

Other 🔍

• Social & Inclusion Calendar - packed with events.
• Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!